The Digital Healthcare Support Service

What is the Digital Healthcare Support Service?

The Digital Healthcare Support Service (DHSS) is a new project delivered by The Bureau, in close collaboration with PCrefurb and their Digital Wellbeing Project. We are looking for volunteers to assist in the delivery of both of these projects, supporting those who are digitally excluded to get online and grow their digital skills. The DHSS particularly focuses on supporting people in how to use health apps, with the aim of allowing easier and more convenient access to services at GP surgeries without having to call or visit the practice, and encouraging people to manage health conditions more independently.

As a digital champion volunteer, you will work with people in your community to help them develop basic digital skills – you will show them how to use online services in order to help with day-to-day activities and improve their health and wellbeing.

You might be supporting people to do things like:

  • Set up an email address
  • Learn how to use video call apps
  • Do their weekly shop online
  • Order a repeat prescription or book an appointment via an app
  • And much more!

You might work with someone in a community venue, at a GP surgery, or in the client’s own home. It totally depends on the client’s needs, and your own preferences!

Get in touch

For further details or to apply, please contact 01457 865722 or email

You can also email the Digital Health Lead, Emma Delany, at